PREMIUM CUSTOMER SERVICE
MONEY-BACK GUARANTEE
FREE SHIPPING
PREMIUM CUSTOMER SERVICE
MONEY-BACK GUARANTEE
FREE SHIPPING
PREMIUM CUSTOMER SERVICE
MONEY-BACK GUARANTEE
FREE SHIPPING
PREMIUM CUSTOMER SERVICE
MONEY-BACK GUARANTEE
FREE SHIPPING
PREMIUM CUSTOMER SERVICE
MONEY-BACK GUARANTEE
FREE SHIPPING
PREMIUM CUSTOMER SERVICE
MONEY-BACK GUARANTEE
FREE SHIPPING
PREMIUM CUSTOMER SERVICE
MONEY-BACK GUARANTEE
FREE SHIPPING
PREMIUM CUSTOMER SERVICE
MONEY-BACK GUARANTEE
FREE SHIPPING
PREMIUM CUSTOMER SERVICE
MONEY-BACK GUARANTEE
FREE SHIPPING
PREMIUM CUSTOMER SERVICE
MONEY-BACK GUARANTEE
FREE SHIPPING
PREMIUM CUSTOMER SERVICE
MONEY-BACK GUARANTEE
FREE SHIPPING
PREMIUM CUSTOMER SERVICE
MONEY-BACK GUARANTEE
FREE SHIPPING
Do you have any questions?
Send us a message at: contact@luxeon-off.com
OR
Click the button below “Contact Us”
Our team will be happy to help you!
Frequently Asked Questions
I HAVE NOT YET RECEIVED MY TRACKING NUMBER
I HAVE NOT YET RECEIVED MY TRACKING NUMBER
The tracking number is sent to you by email as soon as your order is shipped, generally 1 to 2 business days after confirmation. If you have not received anything after 3 business days, check your spam folder or contact our customer service.
MY TRACKING HAS NOT BEEN UPDATED FOR SEVERAL DAYS
MY TRACKING HAS NOT BEEN UPDATED FOR SEVERAL DAYS
There may be a 24–48 hour delay before the first scan appears. Once the package is handled by the carrier, updates are regular. If there are no updates after 5 business days, contact us.
WHAT ARE THE DELIVERY TIMES?
WHAT ARE THE DELIVERY TIMES?
Delivery takes 5 to 12 business days from shipment (24–48 hours). Weekends and public holidays are not considered business days.
MY PACKAGE SHOWS AS “DELIVERED” BUT I HAVE NOT RECEIVED ANYTHING
MY PACKAGE SHOWS AS “DELIVERED” BUT I HAVE NOT RECEIVED ANYTHING
First check whether your package was left with a neighbor or at a pickup point. If you cannot find it, contact the carrier directly with your tracking number, then contact our customer service if the problem persists.
HOW TO CONTACT LUXEON CUSTOMER SERVICE?
HOW TO CONTACT LUXEON CUSTOMER SERVICE?
You can contact us through our contact form or by email at “contact@luxeon-off.com”. Our team replies within 12 hours, 7 days a week.