Return Policy

RETURNS

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer either a refund or a replacement.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. Therefore, perishable products, such as food, flowers, newspapers, or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that cannot be returned:

  • Gift cards

  • Downloadable software

  • Some health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)

  • Books showing obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.

  • Any item that is not in its original condition, is damaged, or has missing parts for a reason not due to our error.

  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to inform you that we have received the returned item. We will also let you know whether your refund has been approved or rejected.

If approved, your refund will then be processed and your credit card or original payment method will automatically be credited within a few days.

Late or missing refunds (if applicable)

If you have not yet received a refund, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing period before a refund is posted.

If you have completed all of these steps and still have not received your refund, contact us at the following address: contact@luxeon-off.com

Sale or promotional items (if applicable)

Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.

Replacements (if applicable)

We only replace items that are initially defective or damaged. If you need to replace your item with the same item, send us an email at contact@luxeon-off.com

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equivalent to the value of the returned item. Once the returned item has been received, a gift voucher will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order shipped to themselves with the intention of giving it to you later, the refund will be sent to them and they will therefore know that you returned their gift.

The shipping costs related to returning your item are your responsibility. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive your replacement product may vary.

If you are shipping an item worth more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.